"First published 2012 by Ashgate Publishing"--t.p. verso.

1. Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- 2. Face-to-Face value : personalised communication strategies / Andy Priestner -- 3. Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- A. Students as consultans : SKOLKOVO Moscow School of Management / Helen Edwards -- B. Research postcards at the London School of Economics / Michelle Blake and Nicola Wright -- C. Boutique at the Faculty of Education / Angela Cutts -- D. Personal space for study : meeting real needs / Elizabeth Tilley -- 4. Library technologies for boutique services / Tim Wales -- 5. Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- 6. Digital literacy support for researchers : the personalised approach / Jane Secker -- E. A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- F. Integrating information skills into the curriculum : the next step / Veronica Lawrence -- G. Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- H. Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- 7. Marketing personalised services / Emma Thompson -- 8. The cost-effective service : is personalised possible? / Elizabeth Tilley -- 9. Evaluating the impact of the boutique library / David Streatfield -- 10. Implementing and managing boutique / Andy Priestner and Elizabeth Tilley.