New Horizons in Patient Safety: Understanding Communication  Case Studies for Physicians /   [online] :  
Annegret Hannawa, Albert Wu, Robert Juhasz 
 - Berlin :   De Gruyter,   2017 
 - 1 resursă online  (254 p.) 
<br/><br/> Frontmatter  Foreword<br/>  List of Abbreviations<br/>  Contents  Preface<br/> Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication  1. Principles of healthcare quality and patient safety  2. Myths and truths of human communication  3. Communication topics in healthcare quality and patient safety  4. Interpersonal communication: Challenges, processes, and issues  5. The Hannawa SACCIA Typology of Communication Errors in Healthcare  6. Lessons from communication science Part II: Case studies across six stages of care  Stage 1: Medical history taking<br/>  Stage 2: Diagnosis<br/>  Stage 3: Treatment planning<br/>  Stage 4: Storage<br/>  Stage 5: Treatment execution<br/>  Stage 6: Post-treatment care<br/>  Concluding thoughts<br/>  Bibliography<br/>  Answer Key<br/>  Index<br/> 
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