TY  - BOOK
AU  - Ikeler,Peter
TI  - Hard Sell: Work and Resistance in Retail Chains 
T2  - Studies of the Weatherhead East Asian Institute, Columbia University
SN  - 9781501706080
PY  - 2016///]
CY  - Ithaca, NY : 
PB  - Cornell University Press, 
KW  - Industrial relations
KW  - United States
KW  - Retail trade
KW  - Management
KW  - General Economics
KW  - POLITICAL SCIENCE / Labor & Industrial Relations
KW  - bisacsh
N1  - Frontmatter --; Contents --; Acknowledgments --; List of Abbreviations --; 1. All Quiet on the Service Front? --; 2. The Making of Big-Box Retail --; 3. The Not-So-Hidden Abode: Work Organization at Macy's and Target --; 4. Carrots, Sticks, and Workers: The Relations of Employment --; 5. A Regime of Contingent Control --; 6. Class Consciousness on the Sales Floor --; 7. Service Worker Organizing --; A Note on Class Consciousness --; References --; Index; restricted access
N2  - Along with fast-food workers, retail workers are capturing the attention of the public and the media with the Fight for
UR  - https://doi.org/10.7591/9781501706080
UR  - https://www.degruyter.com/doc/cover/9781501706080.jpg
ER  -