Emotions and service in the digital age /
edited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy.
- 1 online resource (280 pages)
- Research on emotion in organizations ; 16 .
- Research on emotion in organizations ; 16. .
Includes index.
Includes bibliographical references.
Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.