TY  - BOOK
AU  - Martin,Lawrence L.
TI  - Total quality management in human service organizations
SN  - 9781483326597 (ebook) :
AV  - HV95 .M2743 1993
PY  - 1993///
CY  - Newbury Park, Calif.
PB  - SAGE
KW  - Total quality management in human services
KW  - United States
N1  - Specialized
N2  - Total Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners
UR  - https://sk.sagepub.com/books/total-quality-management-in-human-service-organizations
ER  -