@book{55667,
	author = {Austin, Michael J. and Brody, Ralph.},
	title = {Managing the challenges in human service organizations},
	publisher = {SAGE,},
	year = {2009.},
	address = {Los Angeles, [Calif.] ;},
	url = {https://sk.sagepub.com/books/managing-the-challenges-in-human-service-organizations}
}