04169nam a22005175i 4500001001800000003000900018005001700027007001500044008004100059020001800100024003500118050001800153072001600171072002300187072001500210100007500225245015500300250001800455264006900473300006500542336002600607337002600633338003600659347002400695490005700719505054600776520169601322650002703018650002603045650002303071650003103094650002703125650002303152650002603175650003103201650002903232650004203261700007703303710003403380773002603414776003603440776003603476776003603512830005703548856004603605978-3-031-43230-9DE-He21320251030111426.0cr nn 008mamaa240215s2024    sz |    s    |||| 0|eng d  a97830314323097 a10.1007/978-3-031-43230-92doi 4aJF1315.2-2112 7aJPP2bicssc 7aPOL0170002bisacsh 7aJPP2thema1 aKinder, Tony.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut10aProblem-solving and Learning for Public Services and Public Managementh[electronic resource] :bTheory and Practice /cby Tony Kinder, Jari Stenvall.  a1st ed. 2024. 1aCham :bSpringer Nature Switzerland :bImprint: Springer,c2024.  aXXI, 454 p. 81 illus., 40 illus. in color.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aSpringer Texts in Business and Economics,x2192-43410 aChapter 1. Introduction -- Chapter 2. Problem-solving and Public Services -- Chapter 3. Public Value, Values, and Public Services -- Chapter 4. E-public Services -- Chapter 5. Local Public Sector Innovation -- Chapter 6. Organising in Self-organising Ecosystems -- Chapter 7. Learners, Teachers and Leaders -- Chapter 8. Entrepreneurial Activity -- Chapter 9. Knowledge Flows and Services Improvements -- Chapter 10. Governances and Sustainability -- Chapter 11. Inequality, Climate and Dialectical Problemsolving -- Chapter 12. Conclusions.  aIn this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers. 0aPublic administration. 0aKnowledge management. 0aPolitical science. 0aTechnological innovations.14aPublic Administration.24aPublic Management.24aKnowledge Management.24aGovernance and Government.24aEconomics of Innovation.24aInnovation and Technology Management.1 aStenvall, Jari.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut2 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303143229308iPrinted edition:z978303143231608iPrinted edition:z9783031432323 0aSpringer Texts in Business and Economics,x2192-434140uhttps://doi.org/10.1007/978-3-031-43230-9