04543nam a22006015i 4500 978-3-031-43230-9 DE-He213 20251030111426.0 cr nn 008mamaa 240215s2024 sz | s |||| 0|eng d 9783031432309 978-3-031-43230-9 10.1007/978-3-031-43230-9 doi JF1315.2-2112 JPP bicssc POL017000 bisacsh JPP thema Kinder, Tony. author. aut http://id.loc.gov/vocabulary/relators/aut 70985 Problem-solving and Learning for Public Services and Public Management [electronic resource] : Theory and Practice / by Tony Kinder, Jari Stenvall. 1st ed. 2024. Cham : Springer Nature Switzerland : Imprint: Springer, 2024. XXI, 454 p. 81 illus., 40 illus. in color. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Springer Texts in Business and Economics, 2192-4341 Chapter 1. Introduction -- Chapter 2. Problem-solving and Public Services -- Chapter 3. Public Value, Values, and Public Services -- Chapter 4. E-public Services -- Chapter 5. Local Public Sector Innovation -- Chapter 6. Organising in Self-organising Ecosystems -- Chapter 7. Learners, Teachers and Leaders -- Chapter 8. Entrepreneurial Activity -- Chapter 9. Knowledge Flows and Services Improvements -- Chapter 10. Governances and Sustainability -- Chapter 11. Inequality, Climate and Dialectical Problemsolving -- Chapter 12. Conclusions. In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers. Public administration. 57503 Knowledge management. Political science. 58714 Technological innovations. 59244 Public Administration. 57503 Public Management. 69343 Knowledge Management. Governance and Government. Economics of Innovation. 70986 Innovation and Technology Management. 66187 Stenvall, Jari. author. aut http://id.loc.gov/vocabulary/relators/aut 70987 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031432293 Printed edition: 9783031432316 Printed edition: 9783031432323 Springer Texts in Business and Economics, 2192-4341 69742 https://doi.org/10.1007/978-3-031-43230-9 ZDB-2-ECF ZDB-2-SXEF 57619 57619