04624nam a22004575i 4500001001800000003000900018005001700027007001500044008004100059020001800100024003500118050000900153072001600162072002300178072001500201100007700216245014900293250001800442264008500460300004600545336002600591337002600617338003600643347002400679490005100703505063200754520227501386650003103661650003503692650004203727650003403769650002003803700007803823710003403901773002603935776003603961776003603997776003604033830005104069856004604120978-3-031-51528-6DE-He21320251030111444.0cr nn 008mamaa240226s2024    sz |    s    |||| 0|eng d  a97830315152867 a10.1007/978-3-031-51528-62doi 4aHD45 7aKJD2bicssc 7aBUS0410002bisacsh 7aKJD2thema1 aPlugge, Albert.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut10aDigitalisation of Global Business Servicesh[electronic resource] :bOrchestrating the Enterprise Ecosystem /cby Albert Plugge, Shahrokh Nikou.  a1st ed. 2024. 1aCham :bSpringer International Publishing :bImprint: Palgrave Macmillan,c2024.  aXVIII, 284 p. 17 illus.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aTechnology, Work and Globalization,x2730-66310 aIntroduction -- Chapter 1: Strategic enterprise related developments -- Chapter 2: Positioning Business Services (BS comprise of F&A, HR, SCM, IT) -- Chapter 3: Literature review -- Chapter 4: Development of hypothesis -- Chapter 5: Quantitative Research -- Chapter 6: Business Services Configurations -- Chapter 7: Case study Decentral organizational structure -- Chapter 8: Case study organizational structure -- Chapter 9: Case study federated organizational structure -- Chapter 10: Cross case study -- Chapter 11: Conclusions, limitations -- Chapter 12: Outlook: The future of orchestrating a digital enterprise ecosystem.  a"Global Business Services (GBS) plays a crucial role as a driving force behind economic growth. However, many enterprises encounter challenges in effectively implementing GBS. In their groundbreaking book, Albert Plugge and Shahrokh Nikou delve into the factors how to implement GBSs successfully.” Professor Jochen Wirtz, Ph.D.,Vice Dean MBA Programmes at National University of Singapore The concept of Global Business Services (GBS) is well recognised and researched by both scholars and practitioners. However, the complexity of applying GBS has been the subject of various critiques due to its effect on firms’ business processes, service portfolio and provisioning of in-house as well as outsourced services. Although GBS results have been much criticised, this book argues that the rise of digitalisation reopens the question of implementing GBS successfully. The findings of this novel research, which is based on a multi-method approach, provide insights in relevant GBS factors and how these factors affect a GBS implementation strategy. Further analysis show how digitalisation, including platforms and AI, enable GBS organisations to decrease implementation issues. Research outcomes illustrate that firms which apply an enterprise ecosystem approach are better able to exchange GBS information. The willingness and ability of firms to intensify the collaboration at managerial and subject matter level will help to overcome GBS implementation challenges. This book puts forward the case that the rise of digitalisation enables GBS organisations to provide benefits and ensure that the GBS business model still matters. It will be of great interest to scholars of digital business. Albert Plugge is a Professor at Nyenrode Business University in the Netherlands. His research interests comprise of ESG, transformation, digitalisation, global business services, and their effect on organisational structures. Shahrokh Nikou is an Assistant Professor of Organisational Design in the Faculty of Industrial Design Engineering at Delft University of Technology in the Netherlands. His research focuses on digitalisation, digital transformation, organisational design, sustainable business strategy, while spanning both organisational and individual domains. . 0aTechnological innovations. 0aBusiness information services.14aInnovation and Technology Management.24aBusiness Information Systems.24aIT in Business.1 aNikou, Shahrokh.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut2 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303151527908iPrinted edition:z978303151529308iPrinted edition:z9783031515309 0aTechnology, Work and Globalization,x2730-663140uhttps://doi.org/10.1007/978-3-031-51528-6