05007nam a22005535i 4500 978-3-031-51528-6 DE-He213 20251030111444.0 cr nn 008mamaa 240226s2024 sz | s |||| 0|eng d 9783031515286 978-3-031-51528-6 10.1007/978-3-031-51528-6 doi HD45 KJD bicssc BUS041000 bisacsh KJD thema Plugge, Albert. author. aut http://id.loc.gov/vocabulary/relators/aut 71775 Digitalisation of Global Business Services [electronic resource] : Orchestrating the Enterprise Ecosystem / by Albert Plugge, Shahrokh Nikou. 1st ed. 2024. Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2024. XVIII, 284 p. 17 illus. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Technology, Work and Globalization, 2730-6631 Introduction -- Chapter 1: Strategic enterprise related developments -- Chapter 2: Positioning Business Services (BS comprise of F&A, HR, SCM, IT) -- Chapter 3: Literature review -- Chapter 4: Development of hypothesis -- Chapter 5: Quantitative Research -- Chapter 6: Business Services Configurations -- Chapter 7: Case study Decentral organizational structure -- Chapter 8: Case study organizational structure -- Chapter 9: Case study federated organizational structure -- Chapter 10: Cross case study -- Chapter 11: Conclusions, limitations -- Chapter 12: Outlook: The future of orchestrating a digital enterprise ecosystem. "Global Business Services (GBS) plays a crucial role as a driving force behind economic growth. However, many enterprises encounter challenges in effectively implementing GBS. In their groundbreaking book, Albert Plugge and Shahrokh Nikou delve into the factors how to implement GBSs successfully.” Professor Jochen Wirtz, Ph.D.,Vice Dean MBA Programmes at National University of Singapore The concept of Global Business Services (GBS) is well recognised and researched by both scholars and practitioners. However, the complexity of applying GBS has been the subject of various critiques due to its effect on firms’ business processes, service portfolio and provisioning of in-house as well as outsourced services. Although GBS results have been much criticised, this book argues that the rise of digitalisation reopens the question of implementing GBS successfully. The findings of this novel research, which is based on a multi-method approach, provide insights in relevant GBS factors and how these factors affect a GBS implementation strategy. Further analysis show how digitalisation, including platforms and AI, enable GBS organisations to decrease implementation issues. Research outcomes illustrate that firms which apply an enterprise ecosystem approach are better able to exchange GBS information. The willingness and ability of firms to intensify the collaboration at managerial and subject matter level will help to overcome GBS implementation challenges. This book puts forward the case that the rise of digitalisation enables GBS organisations to provide benefits and ensure that the GBS business model still matters. It will be of great interest to scholars of digital business. Albert Plugge is a Professor at Nyenrode Business University in the Netherlands. His research interests comprise of ESG, transformation, digitalisation, global business services, and their effect on organisational structures. Shahrokh Nikou is an Assistant Professor of Organisational Design in the Faculty of Industrial Design Engineering at Delft University of Technology in the Netherlands. His research focuses on digitalisation, digital transformation, organisational design, sustainable business strategy, while spanning both organisational and individual domains. . Technological innovations. 59244 Business information services. Innovation and Technology Management. 66187 Business Information Systems. 66184 IT in Business. Nikou, Shahrokh. author. aut http://id.loc.gov/vocabulary/relators/aut 71776 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031515279 Printed edition: 9783031515293 Printed edition: 9783031515309 Technology, Work and Globalization, 2730-6631 71777 https://doi.org/10.1007/978-3-031-51528-6 ZDB-2-BUM ZDB-2-SXBM 57888 57888