05891nam a22006615i 4500 978-981-97-1891-7 DE-He213 20251030112031.0 cr nn 008mamaa 240507s2024 si | s |||| 0|eng d 9789819718917 978-981-97-1891-7 10.1007/978-981-97-1891-7 doi G154.9-155.8 HD28-70 KNSG bicssc BUS081000 bisacsh KNSG thema Case Based Research in Tourism, Travel, and Hospitality [electronic resource] : Rethinking Theory and Practice / edited by Marianna Sigala, Marcela Fang, Anastasia Yeark, Julia N. Albrecht, Oscar Vorobjovas-Pinta. 1st ed. 2024. Singapore : Springer Nature Singapore : Imprint: Springer, 2024. XVI, 268 p. 42 illus. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice -- Part 1. Leadership and Strategy -- Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic? -- Chapter 3. COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success -- Chapter 4. Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis -- Chapter 5. Sales Leadership in Tourism: The Case of Contiki Canada -- Part 2. Innovation and EntrepreneurshipChapter 6. Measuring Hotel and Resort Performances During and Post COVID-19: A Balanced Scorecard Approach -- Chapter 7. Yoho Bed: Scaling up a Platform Business in the Hospitality Industry -- Chapter 8. Cutting Retention With a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs -- Chapter 9. Driving Innovation and Embracing Change During a Pandemic with Pricing & Analytics Automation – The Case of ALH Hotels -- Chapter 10. Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast Food Chain in Switzerland -- Chapter 11. Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives -- Part 3. Sustainability and Community Engagement -- Chapter 12. Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania -- Chapter 13. Sustainable Tourism Development: The Challenges of Small Business in a Shadow Destination -- Chapter 14. Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses & Management Conflicts. . This book consolidates case study based research in tourism, travel, hospitality, and events under one roof. It aims to consolidate cutting edge case study based research within the wider tourism industry that investigates topical and contemporary industry challenges and practices, which in turn can help tourism scholars to build new theory for advancing tourism research and educational practices. Case study based research is well recognised for its ability to develop theories and to support pedagogical aims. This book explores the repercussions of COVID-19 on tourism in how this has magnified the need and the urgency to use case based research and teaching. COVID-19 has accelerated profound changes in the tourism industry that are demonstrated in transformed: consumer profiles and behaviours; industry structures, business models and operations; and tourism labour markets. Subsequently, tourism educators, providers and researchers are required to study and address the abovementioned changes by undertaking transformational tourism research that can challenge and shift existing theories and knowledge frontiers, help industry and academia alike to reset new industry standards; and 2) develop tourism graduates that meet the new industry requirements, are resilient, flexible and adaptable, they possess transferable knowledge and skills that can solve real industry problems. The aim of this book to meets the market gap of books focusing on case study based research and teaching and further expands to address the COVID-19 repercussions and opportunities for tourism research and case studies. Tourism. Management. 324 Marketing. 521 Industries. 67490 Service industries. 68307 Production management. 67141 Tourism Management. 67127 Marketing. 521 Industries. 67490 Management. 324 Services. 68308 Operations Management. 67304 Sigala, Marianna. editor. edt http://id.loc.gov/vocabulary/relators/edt 76490 Fang, Marcela. editor. edt http://id.loc.gov/vocabulary/relators/edt 76491 Yeark, Anastasia. editor. edt http://id.loc.gov/vocabulary/relators/edt 76492 Albrecht, Julia N. editor. edt http://id.loc.gov/vocabulary/relators/edt 76493 Vorobjovas-Pinta, Oscar. editor. edt http://id.loc.gov/vocabulary/relators/edt 76494 SpringerLink (Online service) Springer Nature eBook Printed edition: 9789819718900 Printed edition: 9789819718924 Printed edition: 9789819718931 https://doi.org/10.1007/978-981-97-1891-7 ZDB-2-BUM ZDB-2-SXBM 59701 59701