05282nam a22006375i 4500 978-3-031-50345-0 DE-He213 20251030112052.0 cr nn 008mamaa 240522s2024 sz | s |||| 0|eng d 9783031503450 978-3-031-50345-0 10.1007/978-3-031-50345-0 doi HD9980-9990 KNS bicssc BUS070080 bisacsh KNS thema Klimkeit, Dirk. author. aut http://id.loc.gov/vocabulary/relators/aut 77189 International Management in Service Firms [electronic resource] : Environments, Strategies and Operations / by Dirk Klimkeit, Pengji Wang, Huiping Zhang. 1st ed. 2024. Cham : Springer International Publishing : Imprint: Springer, 2024. XVIII, 708 p. 163 illus., 142 illus. in color. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Classroom Companion: Business, 2662-2874 Part I: The International Environment for Service Firms -- Chapter 1: Introduction: Services in International Business -- Chapter 2: International Service Business and Globalization -- Chapter 3: Development of International Trade and Investment in Services -- Chapter 4: National Differences in the Environment of Service Firms -- Chapter 5: The International Monetary and Financial Environment -- Chapter 6: Trade Protectionism and Economic Integration -- Chapter 6: Trade Protectionism and Economic Integration -- Part II: International Market Entry and Policy -- Chapter 7: The Entry Into Foreign Service Markets -- Chapter 8: The Multinational Service Firm and its Strategies -- Chapter 9: International Organization and Change in Service Firms -- Chapter 10: Shared Services and Business Process Outsourcing -- Chapter 11: International Corporate Governance -- Chapter 12: International Ethics and Corporate Social Responsibility -- Part III: The Ongoing Management of Multinational Service Firms -- Chapter 13: Global Service Marketing -- Chapter 14: Global Account Management -- Chapter 15: Global Service Delivery and Project Management -- Chapter 16: Global Financial Management -- Chapter 17: Global Management of Human Resources -- Chapter 18: Managing Services Across Cultures and Distributed Virtual Teams. . This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management. Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility. The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises. Service industries. 68307 International business enterprises. 58156 Strategic planning. 57225 Leadership. 4372 Production management. 67141 School management and organization. 60047 School administration. Services. 68308 International Business. 59109 Business Strategy and Leadership. 67107 Operations Management. 67304 Organization and Leadership. Wang, Pengji. author. (orcid)0000-0003-3195-3034 https://orcid.org/0000-0003-3195-3034 aut http://id.loc.gov/vocabulary/relators/aut 74939 Zhang, Huiping. author. aut http://id.loc.gov/vocabulary/relators/aut 77190 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031503443 Printed edition: 9783031503467 Printed edition: 9783031503474 Classroom Companion: Business, 2662-2874 76652 https://doi.org/10.1007/978-3-031-50345-0 ZDB-2-BUM ZDB-2-SXBM 60016 60016