03891nam a22004815i 4500001001800000003000900018005001700027007001500044008004100059020001800100024003500118050001700153050001200170072001700182072002300199072001600222100009000238245014900328250001800477264008500495300004500580336002600625337002600651338003600677347002400713490009300737505037100830520169201201650001302893650001602906650002602922650002402948650003102972650001603003700008303019710003403102773002603136776003603162776003603198776003603234830009303270856004603363978-3-031-52803-3DE-He21320251030112259.0cr nn 008mamaa240605s2024    sz |    s    |||| 0|eng d  a97830315280337 a10.1007/978-3-031-52803-32doi 4aG154.9-155.8 4aHD28-70 7aKNSG2bicssc 7aBUS0810002bisacsh 7aKNSG2thema1 aGiousmpasoglou, Charalampos.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut14aThe Contemporary Hotel Industryh[electronic resource] :bA People Management Perspective /cby Charalampos Giousmpasoglou, Evangelia Marinakou.  a1st ed. 2024. 1aCham :bSpringer International Publishing :bImprint: Palgrave Macmillan,c2024.  aXVII, 245 p. 52 illus.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aPalgrave Advances in Managing and Marketing Tourism, Hospitality, and Events,x2948-27980 aChapter 1: Introduction -- Chapter 2: An Overview of the Hotel Industry -- Chapter 3: The Nature of Managerial Work -- Chapter 4: Managerial Skills and Competencies -- Chapter 5: Leadership -- Chapter 6: Human Resources Management -- Chapter 7: Hospitality Education -- Chapter 8: Diversity and Gender Issues -- Chapter 9: Current Challenges and Future Perspectives.  aThis book provides a detailed account of the global hotel industry with focus on managerial work and people management. The understanding of the managers’ work from a people management perspective is critical for successful hotel operations; nevertheless, it is an under researched area. Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers core topics such general management, leadership, education and training, skills and competencies, crisis management, and managing diversity. The book’s findings suggest that senior managers (i.e. General Managers and Heads of Department) should adopt a people-centric management and leadership style while at the same time maintain operational efficiency. A unique book in terms of scale and depth, it offers useful insights in both theoretical and practical perspectives. Charalampos (Babis) Giousmpasoglou is a principal academic at Bournemouth University. Babis is well versed in the luxury hospitality industry with 20 years experience as a senior manager in Greece. His academic experience includes teaching in Greece, Bahrain, and the United Kingdom. His research interests focus on managerial work, Hospitality Management, and HRM. Evangelia (Lia) Marinakou is a Principal Academic at Bournemouth University. She has held faculty positions and served as department head in business schools in Greece, France, Switzerland, Bahrain, and the United Kingdom. Lia’s research interests include Gender and Diversity Management, Leadership, and Talent Management in the Hospitality Industry. 0aTourism. 0aManagement. 0aPersonnel management.14aTourism Management.24aHuman Resource Management.24aManagement.1 aMarinakou, Evangelia.eauthor.4aut4http://id.loc.gov/vocabulary/relators/aut2 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303152802608iPrinted edition:z978303152804008iPrinted edition:z9783031528057 0aPalgrave Advances in Managing and Marketing Tourism, Hospitality, and Events,x2948-279840uhttps://doi.org/10.1007/978-3-031-52803-3