03903nam a22005175i 4500001001800000003000900018005001700027007001500044008004100059020003700100024003500137050001400172050001600186072001600202072002300218072001500241245014500256250001800401264006900419300006700488336002600555337002600581338003600607347002400643490006400667520187700731650003602608650003402644650003602678650003902714650006102753650003602814650003902850700008902889700008402978710003403062773002603096776003603122776003603158776003603194830006403230856004603294912001403340912001403354999001703368978-3-031-50939-1DE-He21320251030112630.0cr nn 008mamaa240715s2024    sz |    s    |||| 0|eng d  a97830315093919978-3-031-50939-17 a10.1007/978-3-031-50939-12doi 4aTA329-348 4aTA345-345.5 7aTBJ2bicssc 7aTEC0090002bisacsh 7aTBJ2thema10aArtificial Intelligence (AI) and Customer Social Responsibility (CSR)h[electronic resource] /cedited by Reem Khamis Hamdan, Amina Buallay.  a1st ed. 2024. 1aCham :bSpringer Nature Switzerland :bImprint: Springer,c2024.  aXVI, 1126 p. 131 illus., 57 illus. in color.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aStudies in Systems, Decision and Control,x2198-4190 ;v517  aThe impact of artificial intelligence (AI) on business and society has been significant, with the incorporation of AI technologies such as robots, facial recognition, algorithms, and natural language processing into business leading to both corporate benefits and potential challenges for stakeholders. The question of how to engage in responsible business practices in the era of AI is an important one, and there is a need for more research on the relationship between AI and corporate social responsibility (CSR). As AI becomes more prevalent, there is a growing focus on the ethical implications of AI and the potential for AI to perpetuate biases or to displace human workers. CSR initiatives can include considerations of ethical AI in the development and use of AI systems. AI has the potential to solve many global challenges and improve people's lives, but it can also have negative consequences if not developed and used responsibly. CSR initiatives can focus on the social impact of AI, including efforts to ensure that the benefits of AI are distributed fairly and that AI is used for the common good. CSR initiatives often involve engaging with stakeholders, including employees, customers, and communities, to understand their needs and concerns and to ensure that their interests are taken into account. This can include engaging with stakeholders about the use of AI in the organization and its potential impacts The adoption of AI in business is changing many aspects of doing business in a socially responsible manner, and there is a need to examine the potential unethical behaviors and novel ways of engaging in CSR that may arise. This book aims to focus on AI and CSR, and to advance our understanding of the role of AI in organizations and the literature on CSR by assembling high-quality papers with a strong connection between theory and practice. 0aEngineering mathematics.964145 0aEngineeringxData processing. 0aArtificial intelligence.958441 0aComputational intelligence.96405214aMathematical and Computational Engineering Applications.24aArtificial Intelligence.95844124aComputational Intelligence.9640521 aHamdan, Reem Khamis.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9806281 aBuallay, Amina.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9712412 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303150938408iPrinted edition:z978303150940708iPrinted edition:z9783031509414 0aStudies in Systems, Decision and Control,x2198-4190 ;v51740uhttps://doi.org/10.1007/978-3-031-50939-1  aZDB-2-ENG  aZDB-2-SXE  c61625d61625