04501nam a22006135i 4500 978-3-031-65115-1 DE-He213 20251030112636.0 cr nn 008mamaa 240718s2024 sz | s |||| 0|eng d 9783031651151 978-3-031-65115-1 10.1007/978-3-031-65115-1 doi HD9980-9990 KNS bicssc BUS070080 bisacsh KNS thema Embracing Sustainability Management Through Excellence in Services [electronic resource] : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 / edited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti. 1st ed. 2024. Cham : Springer Nature Switzerland : Imprint: Springer, 2024. XVIII, 217 p. 37 illus., 29 illus. in color. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Springer Proceedings in Business and Economics, 2198-7254 The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies -- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms -- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z -- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability -- A new business model for the fashion industry. The emergence of Fashion-as-a-Service -- The Sustainability Opportunity Study (SOS) – The Case of Swedish Cement and Concrete -- Process mapping for relevance - revisiting the sustainability opportunity study -- Safeguarding Ethics, Sustaining Success: the Role of Italy’s Legality Rating in Mitigating Firms’ Insolvency Risk -- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy -- Creating a value driven entrepreneurship opportunity using design thinking and ‘servitisation’. This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking. Service industries. 68307 Strategic planning. 57225 Leadership. 4372 Industrial organization. 57885 Technology Sociological aspects. Information technology. Services. 68308 Business Strategy and Leadership. 67107 Organization. 59674 Information and Communication Technologies (ICT). Ciasullo, Maria Vincenza. editor. edt http://id.loc.gov/vocabulary/relators/edt 80840 Martin, Jacques. editor. edt http://id.loc.gov/vocabulary/relators/edt 80841 Brunetti, Federico. editor. edt http://id.loc.gov/vocabulary/relators/edt 80842 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031651144 Printed edition: 9783031651168 Printed edition: 9783031651175 Springer Proceedings in Business and Economics, 2198-7254 69455 https://doi.org/10.1007/978-3-031-65115-1 ZDB-2-BUM ZDB-2-SXBM 61716 61716