Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 Ciasullo, Maria Vincenza. editor. edt http://id.loc.gov/vocabulary/relators/edt Martin, Jacques. editor. edt http://id.loc.gov/vocabulary/relators/edt Brunetti, Federico. editor. edt http://id.loc.gov/vocabulary/relators/edt SpringerLink (Online service) text sz 2024 1st ed. 2024. monographic eng

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access XVIII, 217 p. 37 illus., 29 illus. in color. online resource. This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking. The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies -- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms -- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z -- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability -- A new business model for the fashion industry. The emergence of Fashion-as-a-Service -- The Sustainability Opportunity Study (SOS) – The Case of Swedish Cement and Concrete -- Process mapping for relevance - revisiting the sustainability opportunity study -- Safeguarding Ethics, Sustaining Success: the Role of Italy’s Legality Rating in Mitigating Firms’ Insolvency Risk -- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy -- Creating a value driven entrepreneurship opportunity using design thinking and ‘servitisation’. edited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti. Service industries Strategic planning Leadership Industrial organization Technology Sociological aspects Information technology Services Business Strategy and Leadership Organization Information and Communication Technologies (ICT) HD9980-9990 9783031651151 https://doi.org/10.1007/978-3-031-65115-1 https://doi.org/10.1007/978-3-031-65115-1 240718 20251030112636.0 978-3-031-65115-1