04291nam a22005655i 4500001001800000003000900018005001700027007001500044008004100059020003700100024003500137050001600172072001600188072002300204072001500227245029200242250001800534264006900552300006700621336002600688337002600714338003600740347002400776490006300800505126900863520066502132650003102797650003102828650002202859650003602881650003802917650002802955650002102983650004503004650002503049650005403074700009403128700008503222700008803307710003403395773002603429776003603455776003603491776003603527830007003563856004603633912001403679912001503693999001703708978-3-031-65115-1DE-He21320251030112636.0cr nn 008mamaa240718s2024    sz |    s    |||| 0|eng d  a97830316511519978-3-031-65115-17 a10.1007/978-3-031-65115-12doi 4aHD9980-9990 7aKNS2bicssc 7aBUS0700802bisacsh 7aKNS2thema10aEmbracing Sustainability Management Through Excellence in Servicesh[electronic resource] :bSelected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 /cedited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti.  a1st ed. 2024. 1aCham :bSpringer Nature Switzerland :bImprint: Springer,c2024.  aXVIII, 217 p. 37 illus., 29 illus. in color.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aSpringer Proceedings in Business and Economics,x2198-72540 aThe wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies -- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms -- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z -- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability -- A new business model for the fashion industry. The emergence of Fashion-as-a-Service -- The Sustainability Opportunity Study (SOS) – The Case of Swedish Cement and Concrete -- Process mapping for relevance - revisiting the sustainability opportunity study -- Safeguarding Ethics, Sustaining Success: the Role of Italy’s Legality Rating in Mitigating Firms’ Insolvency Risk -- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy -- Creating a value driven entrepreneurship opportunity using design thinking and ‘servitisation’.  aThis book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking. 0aService industries.968307 0aStrategic planning.957225 0aLeadership.94372 0aIndustrial organization.957885 0aTechnologyxSociological aspects. 0aInformation technology.14aServices.96830824aBusiness Strategy and Leadership.96710724aOrganization.95967424aInformation and Communication Technologies (ICT).1 aCiasullo, Maria Vincenza.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9808401 aMartin, Jacques.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9808411 aBrunetti, Federico.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9808422 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303165114408iPrinted edition:z978303165116808iPrinted edition:z9783031651175 0aSpringer Proceedings in Business and Economics,x2198-725496945540uhttps://doi.org/10.1007/978-3-031-65115-1  aZDB-2-BUM  aZDB-2-SXBM  c61716d61716