03438nam a22006135i 4500 978-3-031-60313-6 DE-He213 20251030112653.0 cr nn 008mamaa 240727s2024 sz | s |||| 0|eng d 9783031603136 978-3-031-60313-6 10.1007/978-3-031-60313-6 doi HD9980-9990 KNS bicssc BUS070080 bisacsh KNS thema Smart Services Summit [electronic resource] : Building Resilience in a Changing World / edited by Shaun West, Jürg Meierhofer, Thierry Buecheler. 1st ed. 2024. Cham : Springer Nature Switzerland : Imprint: Springer, 2024. XXV, 283 p. 69 illus., 57 illus. in color. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Progress in IS, 2196-8713 This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart Service Systems to support resilience and build sustainability. As the evolution of Smart Services accelerates, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic, and environmental aspects of sustainability in connection with new technologies and includes papers on how these technologies can help achieve resilience and sustainability. In this context, topics such as sustainability and resilience in supply chains, X-as-a-Service, large language models for service automation, and location-based systems are discussed. Given its scope, the book represents an indispensable guide for practitioners and advanced students alike. Service industries. 68307 Business information services. Industrial Management. 58197 Sustainability. 57661 Industrial engineering. Production engineering. Services. 68308 IT in Business. Industrial Management. 58197 Sustainability. 57661 Industrial and Production Engineering. West, Shaun. editor. (orcid)0000-0002-8042-1459 https://orcid.org/0000-0002-8042-1459 edt http://id.loc.gov/vocabulary/relators/edt 81385 Meierhofer, Jürg. editor. edt http://id.loc.gov/vocabulary/relators/edt 81386 Buecheler, Thierry. editor. edt http://id.loc.gov/vocabulary/relators/edt 81387 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031603129 Printed edition: 9783031603143 Printed edition: 9783031603150 Progress in IS, 2196-8713 69747 https://doi.org/10.1007/978-3-031-60313-6 ZDB-2-BUM ZDB-2-SXBM 61965 61965