TY  - BOOK
AU  - West,Shaun
AU  - Meierhofer,Jürg
AU  - Buecheler,Thierry
ED  - SpringerLink (Online service)
TI  - Smart Services Summit: Building Resilience in a Changing World 
T2  - Progress in IS,
SN  - 9783031603136
AV  - HD9980-9990 
PY  - 2024///
CY  - Cham
PB  - Springer Nature Switzerland, Imprint: Springer
KW  - Service industries
KW  - Business information services
KW  - Industrial Management
KW  - Sustainability
KW  - Industrial engineering
KW  - Production engineering
KW  - Services
KW  - IT in Business
KW  - Industrial and Production Engineering
N2  - This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart Service Systems to support resilience and build sustainability. As the evolution of Smart Services accelerates, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic, and environmental aspects of sustainability in connection with new technologies and includes papers on how these technologies can help achieve resilience and sustainability. In this context, topics such as sustainability and resilience in supply chains, X-as-a-Service, large language models for service automation, and location-based systems are discussed. Given its scope, the book represents an indispensable guide for practitioners and advanced students alike
UR  - https://doi.org/10.1007/978-3-031-60313-6
ER  -