05540nam a22004455i 4500001001800000003000900018005001700027007001500044008004100059020003700100024003500137050001200172072001600184072002300200072001500223245016000238250001800398264007900416300006700495336002600562337002600588338003600614347002400650490006500674505186500739520203002604650002104634650002104655700008604676710003404762773002604796776003604822776003604858776003604894830007204930856004605002912001405048912001505062999001705077978-3-031-58307-0DE-He21320251030112700.0cr nn 008mamaa240731s2024    sz |    s    |||| 0|eng d  a97830315830709978-3-031-58307-07 a10.1007/978-3-031-58307-02doi 4aHD28-70 7aKJM2bicssc 7aBUS0410002bisacsh 7aKJM2thema10aOrganizational Communication in the Digital Erah[electronic resource] :bExamining the Impact of AI, Chatbots, and Covid-19 /cedited by Martin N. Ndlela.  a1st ed. 2024. 1aCham :bSpringer Nature Switzerland :bImprint: Palgrave Macmillan,c2024.  aXXIII, 395 p. 26 illus., 22 illus. in color.bonline resource.  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  atext filebPDF2rda1 aNew Perspectives in Organizational Communication,x2730-53410 aChapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction -- Section 1: Emerging Technologies And Organizational Communication -- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review -- Chapter 3. Artificial intelligence in organizational communication: challenges, opportunities, and implications -- Chapter 4. Conversational AI in Organizational Communication -- Chapter 5. Role of Contemporary Communication Technologies for Listening to Stakeholders -- Chapter 6. Digital communication strategy and strategic communication in (inter)action: the Portuguese and the social media -- Chapter 7. Platform Communication and Big Data Sharing in Norwegian farming organizations -- Chapter 8. Communication in hot areas – technology and sign-systems for emergency first responders -- Section 2: Organizational Communication In The Covid And Post-Covid Era -- Chapter 9. From Forced Remote Work to Forced Office work? Factors Influencing Change in Willingness to Work Remotely -- Chapter 10. Internal Communications during Crisis-induced Organizational Change -- Chapter 11. The Communicative Constitution of Organizations in an era of re-materialization - A case study of three organizations -- Chapter 12: Norwegian Police Crisis Communication during the COVID-19 pandemic. Digital Opportunities and Challenges -- Chapter 13. From talent management towards talent engagement – responsiveness in a digitized post-Covid-19 strategic organisation -- Chapter 14. Communication for Stakeholder Leadership in the Post-pandemic Digital Era -- Chapter 15. Video Communication in the Post-Pandemic Era: Understanding the challenges and opportunities for the future of workplace communication -- Chapter 16. The digital communication of religious organizations: a case study of a Muslim Mosque.  aThis edited collection examines different facets of organizational communication in the context of current technological developments and disruptions brought about by the COVID-19 pandemic. AI is making inroads in organizational communication practice, influencing how organizations communicate and interact with their environments. It drives, augments and supplements organizational communication. Chatbots, for example, are becoming increasingly relied upon by organizations, using them to manage basic communication tasks that used to belong solidly to the realm of human. Similarly, developments such as ChatGPT have attracted scholarly attention due to their perceived implications on various aspects of communication. All of this has a profound effect on human interactions and relationships in organizational settings. Filling a gap in scholarship around organizational communication in light of ongoing digital transformation processes and COVID-19 induced transformations, chapters provide an up-to-date account of how new communication technologies, especially AI, are transforming organizational communication. The contributions reflect upon the most current theory and practice in the field in the post-COVID era. Combining theory, applied scholarship and fresh case studies, this is a valuable resource that reflects on the new realities of today’s organizational environment. Martin N. Ndlela is a Professor of Communication at Inland Norway School of Business and Social Sciences. He holds a PhD in media and communication from the University of Oslo. He is also Research Associate at the Department of Strategic Communication, University of Johannesburg. He researches and teaches courses on crisis communication, social media, digital communication and organizational communication. A prolific author, his recent publications include Risk and Crisis Communication during the Covid-19 pandemic, Global Pandemics and Media Ethics, Crisis Communication, and Social Media and Elections in Africa. Volume 1 & 2. 0aManagement.932414aManagement.93241 aNdlela, Martin N.eeditor.4edt4http://id.loc.gov/vocabulary/relators/edt9816032 aSpringerLink (Online service)0 tSpringer Nature eBook08iPrinted edition:z978303158306308iPrinted edition:z978303158308708iPrinted edition:z9783031583094 0aNew Perspectives in Organizational Communication,x2730-534198028040uhttps://doi.org/10.1007/978-3-031-58307-0  aZDB-2-BUM  aZDB-2-SXBM  c62077d62077