04107nam a22006135i 4500 978-3-031-63875-6 DE-He213 20251030112837.0 cr nn 008mamaa 240803s2024 sz | s |||| 0|eng d 9783031638756 978-3-031-63875-6 10.1007/978-3-031-63875-6 doi HD38.5 KJMV8 bicssc BUS087000 bisacsh KJMV8 thema Kang, Parminder Singh. author. aut http://id.loc.gov/vocabulary/relators/aut 81888 Service 4.0 [electronic resource] : Technology-Enabled Customer-Centric Supply Chains / by Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat. 1st ed. 2024. Cham : Springer Nature Switzerland : Imprint: Springer, 2024. XV, 78 p. 22 illus. in color. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda SpringerBriefs in Service Science, 2731-3751 Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains. This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field. Business logistics. 61225 Production management. 67141 Business information services. Service industries. 68307 Application software. Supply Chain Management. 66371 Operations Management. 67304 IT in Business. Services. 68308 Computer and Information Systems Applications. Wang, Xiaojia. author. aut http://id.loc.gov/vocabulary/relators/aut 81889 Son, Joong Y. author. aut http://id.loc.gov/vocabulary/relators/aut 81890 Jat, Mohsin. author. aut http://id.loc.gov/vocabulary/relators/aut 81891 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031638749 Printed edition: 9783031638763 SpringerBriefs in Service Science, 2731-3751 81892 https://doi.org/10.1007/978-3-031-63875-6 ZDB-2-BUM ZDB-2-SXBM 62228 62228