Technology-Enabled Customer-Centric Supply Chains Kang, Parminder Singh. creator author. aut http://id.loc.gov/vocabulary/relators/aut Wang, Xiaojia. author. aut http://id.loc.gov/vocabulary/relators/aut Son, Joong Y. author. aut http://id.loc.gov/vocabulary/relators/aut Jat, Mohsin. author. aut http://id.loc.gov/vocabulary/relators/aut SpringerLink (Online service) text sz 2024 1st ed. 2024. monographic eng

electronic

electronic resource

access XV, 78 p. 22 illus. in color. online resource. This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field. Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains. by Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat. Business logistics Production management Business information services Service industries Application software Supply Chain Management Operations Management IT in Business Services Computer and Information Systems Applications HD38.5 9783031638756 https://doi.org/10.1007/978-3-031-63875-6 https://doi.org/10.1007/978-3-031-63875-6 240803 20251030112837.0 978-3-031-63875-6