The Enhancing the Healthcare Journey Sanguineti, Francesca. creator author. aut http://id.loc.gov/vocabulary/relators/aut SpringerLink (Online service) text sz 2024 1st ed. 2024. monographic eng

electronic

electronic resource

access XI, 114 p. 21 illus. online resource. This book examines the transformative power of patient engagement in revolutionizing healthcare organizational efficiency. It expresses a need for a more patient-centered approach in healthcare delivery to improve patient outcomes and organizational workflows. Using Fondazione IRCCS Istituto Neurologico Nazionale Mondino (Italy) as a case study, the author offers a framework for improving patient interactions from the initial point of contact, namely front office operations, and proposes strategies for healthcare organizations across the globe based on best practices and lessons learned while also emphasizing the importance of continuous adaptation and improvement. Grounded in the latest academic research, this book provides students, practitioners, professionals, and scholars in healthcare administration and management with a theoretical foundation for patient engagement with practical applications to lead and innovate in the modern healthcare management system. Introduction -- A Systematic Review of Patient Engagement and Its Organizational Impact -- Fondazione Mondino IRCCS A Case of Italian Excellence -- Patient Engagement Organizational Strategies -- Organization and Patience Engagement at Front Office A Proposed Framework. by Francesca Sanguineti. Health services administration Public health administration Strategic planning Leadership Health Care Management Health Administration Business Strategy and Leadership RA971-971.85 9783031779640 https://doi.org/10.1007/978-3-031-77964-0 https://doi.org/10.1007/978-3-031-77964-0 241130 20251030114554.0 978-3-031-77964-0