05885nam a22005655i 4500 978-3-031-80516-5 DE-He213 20251030114915.0 cr nn 008mamaa 250101s2024 sz | s |||| 0|eng d 9783031805165 978-3-031-80516-5 10.1007/978-3-031-80516-5 doi HD58.8 KJU bicssc BUS041000 bisacsh KJU thema Fleming, Robert S. author. aut http://id.loc.gov/vocabulary/relators/aut 90032 Realizing Organizational Effectiveness [electronic resource] : Achieving Success and Resilience / by Robert S. Fleming, Michelle Kowalsky. 1st ed. 2024. Cham : Springer Nature Switzerland : Imprint: Springer, 2024. XIII, 207 p. online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Springer Texts in Business and Economics, 2192-4341 Chapter 1 The Contemporary Organization -- Chapter 2 Challenges Facing Contemporary Organizations -- Chapter 3 Understanding and Valuing Diversity, Equity, and Inclusion -- Chapter 4 Ensuring Organizational Resilience, Survival, and Success -- Chapter 5 Management versus Leadership -- Chapter 6 Planning -- Chapter 7 Organizing -- Chapter 8 Directing -- Chapter 9 Controlling -- Chapter 10 Communication -- Chapter 11 Decision Making and Problem Solving -- Chapter 12 Managing Organizational Resources -- Chapter 13 The Most Important Resource People -- Chapter 14 Information Management -- Chapter 15 Visionary and Inclusive Leadership -- Chapter 16 Stakeholders and Organizational Success -- Chapter 17 Primary Stakeholder Groups -- Chapter 18 Understanding Stakeholder Expectations -- Chapter 19 Addressing Stakeholder Expectations -- Chapter 20 Communicating with Stakeholders -- Chapter 21 Stakeholder Engagement, Involvement, and Inclusion -- Chapter 22 Role of Employees in Organizational Success and Survival -- Chapter 23 Understanding Employee Expectations -- Chapter 24 Meeting and Exceeding Employee Expectations -- Chapter 25 Employee Recruitment -- Chapter 26 Motivating and Empowering Employees -- Chapter 27 Employee Participation and Involvement -- Chapter 28 Training and Developing Employees -- Chapter 29 Coaching and Mentoring Employees -- Chapter 30 Supervising Employees -- Chapter 31 Effective Delegation -- Chapter 32 Creating a Positive Organizational Climate and Work -- Chapter 33 Communication and Information Dissemination -- Chapter 34 Developing, Implementing, and Administering Policies and Procedures -- Chapter 35 Evaluating and Recognizing Performance -- Chapter 36 Administering Discipline -- Chapter 37 Employee Retention -- Chapter 38 Role of Customers in Organizational Success and Survival -- Chapter 39 Understanding Customer Expectations -- Chapter 40 Meeting and Exceeding Customer Expectations -- Chapter 41 Attracting Customers -- Chapter 42 Communicating with Customers -- Chapter 43 Addressing Customer Concerns, Issues, and Complaints -- Chapter 44 Retaining Customers -- Chapter 45 Role of Stakeholders in Continued Organizational Success and Survival -- Chapter 46 Challenges of the Future -- Chapter 47 Preparing Your Organization for Future Challenges -- Chapter 48 Preparing for Crisis Events and Situations -- Chapter 49 Understanding and Addressing Stakeholder Expectations -- Chapter 50 Recruiting Employees -- Chapter 51 Training and Developing Employees -- Chapter 52 Communicating with Employees -- Chapter 53 Coaching and Mentoring Employees -- Chapter 54 Affording Employees Opportunities for Participation and Involvement -- Chapter 55 Developing and Administering Policies and Procedures -- Chapter 56 Evaluating and Recognizing Employee Performance -- Chapter 57 Administering Discipline -- Chapter 58 Understanding and Addressing Customer Expectations -- Chapter 59 Communicating with Customers -- Chapter 60 Addressing Customer Concerns, Issues, and Complaints -- Chapter 61 Preparing for Future Organizational Challenges. This book provides graduate students and new entrepreneurs with a variety of organizational effectiveness factors that contribute to an organization’s competitive advantage, as well as its present and future success and survival. It offers leaders and employees with common understandings on how organizations work and helps them focus on efficiency rather than immediate actions based on random advice. Featuring short, accessible chapters that offer a “quick read” on important topics, this book is designed to serve as self-study reference for aspiring and current organizational leaders as well as a supplementary text for academic coursework. Industrial organization. 57885 Personnel management. 57459 Strategic planning. 57225 Leadership. 4372 Organization. 59674 Human Resource Management. 66590 Business Strategy and Leadership. 67107 Kowalsky, Michelle. author. aut http://id.loc.gov/vocabulary/relators/aut 90033 SpringerLink (Online service) Springer Nature eBook Printed edition: 9783031805158 Printed edition: 9783031805172 Printed edition: 9783031805189 Springer Texts in Business and Economics, 2192-4341 69742 https://doi.org/10.1007/978-3-031-80516-5 ZDB-2-BUM ZDB-2-SXBM 66275 66275