Design thinking for the greater good [online] : Innovation in the social sector / Jeanne Liedtka, Randy Salzman, Daisy Azer

Frontmatter Contents Acknowledgments

Part I : Why design thinking? 1. Catalyzing a conversation for change 2. How do we get there from here? A tale of two managers

Part II : The stories 3. Igniting creative confidence at US health and human services 4. Including new voices at the kingwood trust 5. Scaling design thinking at monash medical centre 6. Turning debate into dialogue at the US food and drug administration 7. Fostering community conversations in Iveragh, Ireland 8. Connecting and disconnecting the pieces at united cerebral palsy 9. The power of local at the community transportation association of America 10. Bridging technology and the human experience at the transportation security administration 11. Making innovation safe at MasAgro 12. Integrating design and strategy at children’s health system of Texas

Part III : Moving into action: bringing design thinking to your organization 13. The four-question methodology in action: laying the foundation 14. The four-question methodology in action: ideas to experiments 15. Building organizational capabilities Notes Index

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