Chapter 1. Does culture communicate at work? An introduction -- Chapter 2. The secret code of nonverbal communication -- Chapter 3. The quest for understanding and connection: Theoretical perspectives of communication -- Chapter 4. Listening and speaking without words: Effective communication in multicultural teams -- Chapter 5. Beyond Silence: How Context Communicates in Cross-Cultural Negotiation -- Chapter 6. Translating what is and isn’t said: Voice, gossip, and feedback in a global workplace -- Chapter 7. Leading through nonverbal communication across cultures -- Chapter 8. How much is nonverbal? Exploring workplace incivility across cultures -- Chapter 9. What’s Not Being Said When Communications are Virtual? -- Chapter 10. Contextualized communication as a path to multicultural understanding and collaboration.

This book examines how exactly effective intercultural communication at work takes place. In order to do so, the authors take a deep dive into understanding the communication process and variation in communication patterns across cultures and individuals. They introduce a model that focuses on four sources of nonverbal communication, discuss existing research on intercultural communication in the workplace, and offer propositions for future research on the indirect, implicit, and nonverbal cues that can stymie cross-cultural communication effectiveness at work.