Chapter 1: Introduction -- Chapter 2: An Overview of the Hotel Industry -- Chapter 3: The Nature of Managerial Work -- Chapter 4: Managerial Skills and Competencies -- Chapter 5: Leadership -- Chapter 6: Human Resources Management -- Chapter 7: Hospitality Education -- Chapter 8: Diversity and Gender Issues -- Chapter 9: Current Challenges and Future Perspectives.

This book provides a detailed account of the global hotel industry with focus on managerial work and people management. The understanding of the managers’ work from a people management perspective is critical for successful hotel operations; nevertheless, it is an under researched area. Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers core topics such general management, leadership, education and training, skills and competencies, crisis management, and managing diversity. The book’s findings suggest that senior managers (i.e. General Managers and Heads of Department) should adopt a people-centric management and leadership style while at the same time maintain operational efficiency. A unique book in terms of scale and depth, it offers useful insights in both theoretical and practical perspectives. Charalampos (Babis) Giousmpasoglou is a principal academic at Bournemouth University. Babis is well versed in the luxury hospitality industry with 20 years experience as a senior manager in Greece. His academic experience includes teaching in Greece, Bahrain, and the United Kingdom. His research interests focus on managerial work, Hospitality Management, and HRM. Evangelia (Lia) Marinakou is a Principal Academic at Bournemouth University. She has held faculty positions and served as department head in business schools in Greece, France, Switzerland, Bahrain, and the United Kingdom. Lia’s research interests include Gender and Diversity Management, Leadership, and Talent Management in the Hospitality Industry.