"In this second edition, internationally acclaimed behavioural safety expert Tim Marsh leads the reader through the three main strands: the awareness approach, the 'walk-and-talk' approach and the Six Sigma safety or the Deming-inspired 'full' approach that covers the systemic approach to safety observation, measurement, intervention and analysis, but also incorporates emotional intelligence training aimed at enhancing supervisor-worker trust and communication more generally. Updated to reflect systemic changes due to the COVID-19 pandemic and featuring a brand-new chapter on well-being that discusses the massive changes in thinking about the interaction of culture and personal safety"-- Provided by publisher.

OCLC-licensed vendor bibliographic record.