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020 _a9783031454264
_9978-3-031-45426-4
024 7 _a10.1007/978-3-031-45426-4
_2doi
050 4 _aHD9980-9990
072 7 _aKNS
_2bicssc
072 7 _aBUS070080
_2bisacsh
072 7 _aKNS
_2thema
100 1 _aBaines, Tim.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_969285
245 1 0 _aServitization Strategy
_h[electronic resource] :
_bDelivering Customer-Centric Outcomes Through Business Model Innovation /
_cby Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor.
250 _a1st ed. 2024.
264 1 _aCham :
_bSpringer Nature Switzerland :
_bImprint: Palgrave Macmillan,
_c2024.
300 _aXXXIII, 227 p. 38 illus., 2 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aPalgrave Executive Essentials,
_x2731-5622
505 0 _aSUMMARY -- PREFACE -- Chapter 1: Introduction -- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES -- Chapter 2: Servitization, advanced services, and outcomes -- Chapter 3: Capturing value for advanced services -- Chapter 4: Organising to deliver advanced services -- PART II: WHY SERVITIZATION AND ADVANCED SERVICES ARE IMPORTANT -- Chapter 5: Broad Drivers -- PART III: HOW TO BRING ABOUT SERVITIZATION THROUGH THE INNOVATION OF ADVANCED SERVICES -- Chapter 6: Exploring the processes of servitizaiton -- Chapter 7: Managing the innovation of advanced services -- Chapter 8: Close.
520 _aCompeting through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields. Endorsements “This comprehensive playbook is essential reading for industry executives looking to deliver increased customer value and improve their competitive position through advanced services.” Tom Palmer, Former Group Director of Services Strategy, Rolls-Royce “This book takes the reader on the journey of why advanced services are so essential to support the long-term strategic needs of the customer and outlines how to develop a successful approach to delivering the required transformation. An essential read; thought provoking with truly relevant insights.” Mike Hulme, Managing Director of Trains and Modernisation, Alstom “This book cuts through the maze of complexity of how to compete in the digital world. Every business should appoint their own CSO - Chief Servitization Officer.” Des Evans, Former CEO, MAN.
650 0 _aService industries.
_968307
650 0 _aTechnological innovations.
_959244
650 0 _aStrategic planning.
_957225
650 0 _aLeadership.
_94372
650 0 _aProduction management.
_967141
650 1 4 _aServices.
_968308
650 2 4 _aInnovation and Technology Management.
_966187
650 2 4 _aBusiness Strategy and Leadership.
_967107
650 2 4 _aOperations Management.
_967304
700 1 _aZiaee Bigdeli, Ali.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_969286
700 1 _aKapoor, Kawal.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_969287
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783031454257
776 0 8 _iPrinted edition:
_z9783031454271
776 0 8 _iPrinted edition:
_z9783031454288
830 0 _aPalgrave Executive Essentials,
_x2731-5622
_969288
856 4 0 _uhttps://doi.org/10.1007/978-3-031-45426-4
912 _aZDB-2-BUM
912 _aZDB-2-SXBM
999 _c57107
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