| 000 | 03571nam a22005535i 4500 | ||
|---|---|---|---|
| 001 | 978-3-031-43296-5 | ||
| 003 | DE-He213 | ||
| 005 | 20251030111432.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 240214s2024 sz | s |||| 0|eng d | ||
| 020 |
_a9783031432965 _9978-3-031-43296-5 |
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| 024 | 7 |
_a10.1007/978-3-031-43296-5 _2doi |
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| 050 | 4 | _aHF5415.5-5415.53 | |
| 072 | 7 |
_aKJSU _2bicssc |
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| 072 | 7 |
_aBUS018000 _2bisacsh |
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| 072 | 7 |
_aKJSU _2thema |
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| 100 | 1 |
_aKumar, V. _eauthor. _4aut _4http://id.loc.gov/vocabulary/relators/aut _971314 |
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| 245 | 1 | 0 |
_aValuing Customer Engagement _h[electronic resource] : _bStrategies to Measure and Maximize Profitability / _cby V. Kumar. |
| 250 | _a2nd ed. 2024. | ||
| 264 | 1 |
_aCham : _bSpringer Nature Switzerland : _bImprint: Palgrave Macmillan, _c2024. |
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| 300 |
_aXXVIII, 280 p. 62 illus., 14 illus. in color. _bonline resource. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_atext file _bPDF _2rda |
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| 490 | 1 |
_aPalgrave Executive Essentials, _x2731-5622 |
|
| 505 | 0 | _a1.Overview of Customer Engagement -- 2. Customer Valuation Theory -- 3. Customer Engagement Value -- 4. Brand: “What Do You Think of Me?” -- 5. How Much are your Customers Worth? -- 6. When Brand Value Meets Customer Value -- 7. What’s the Word Out There? -- 8. Hey, Have You Heard About This? -- 9. We Need Your Help! -- 10. Engaging with Customers in a Multi-dimensional World. | |
| 520 | _aDr. V. Kumar (VK) is the Professor of Marketing, and the Goodman Academic-Industry Partnership Professor, Goodman School of Business, Brock University, ON, Canada. Prior to joining Brock, VK was the Salvatore Zizza Professor of Marketing, Tobin College of Business at St. John’s University, NY. He has held/holds several Distinguished Faculty Positions and Fellowships across universities worldwide. VK has also been honored as a Legend in Marketing through the 10-Volume Legends in Marketing series published by Sage Publications with commentaries from scholars worldwide. Professor Kumar has published over 300 scholarly papers and 30 books, received over 20 Lifetime Achievement Awards, and over 25 Research and Teaching Excellence Awards. Professor Kumar has served as the Editor-in-Chief of the Journal of Marketing (2014-2018) and serves/served as the Department Editor of POM, and as the Consulting Editor of JIBS. Global Fortune 500 firms have implemented many of VK’s ideas and models in multiple areas of marketing and operations which have resulted in gains of over multi-billion dollars. (URL: www.drvkumar.com and www.vkclv.com ). . | ||
| 650 | 0 |
_aCustomer relations _xManagement. _968690 |
|
| 650 | 0 |
_aConsumer behavior. _957391 |
|
| 650 | 0 |
_aMarketing. _9521 |
|
| 650 | 1 | 4 |
_aCustomer Relationship Management. _968691 |
| 650 | 2 | 4 |
_aConsumer Behavior. _957391 |
| 650 | 2 | 4 |
_aMarketing. _9521 |
| 710 | 2 | _aSpringerLink (Online service) | |
| 773 | 0 | _tSpringer Nature eBook | |
| 776 | 0 | 8 |
_iPrinted edition: _z9783031432958 |
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_iPrinted edition: _z9783031432972 |
| 776 | 0 | 8 |
_iPrinted edition: _z9783031432989 |
| 776 | 0 | 8 |
_iPrinted edition: _z9783031610059 |
| 830 | 0 |
_aPalgrave Executive Essentials, _x2731-5622 _969288 |
|
| 856 | 4 | 0 | _uhttps://doi.org/10.1007/978-3-031-43296-5 |
| 912 | _aZDB-2-BUM | ||
| 912 | _aZDB-2-SXBM | ||
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