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020 _a9783031651151
_9978-3-031-65115-1
024 7 _a10.1007/978-3-031-65115-1
_2doi
050 4 _aHD9980-9990
072 7 _aKNS
_2bicssc
072 7 _aBUS070080
_2bisacsh
072 7 _aKNS
_2thema
245 1 0 _aEmbracing Sustainability Management Through Excellence in Services
_h[electronic resource] :
_bSelected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 /
_cedited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti.
250 _a1st ed. 2024.
264 1 _aCham :
_bSpringer Nature Switzerland :
_bImprint: Springer,
_c2024.
300 _aXVIII, 217 p. 37 illus., 29 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringer Proceedings in Business and Economics,
_x2198-7254
505 0 _aThe wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies -- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms -- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z -- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability -- A new business model for the fashion industry. The emergence of Fashion-as-a-Service -- The Sustainability Opportunity Study (SOS) – The Case of Swedish Cement and Concrete -- Process mapping for relevance - revisiting the sustainability opportunity study -- Safeguarding Ethics, Sustaining Success: the Role of Italy’s Legality Rating in Mitigating Firms’ Insolvency Risk -- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy -- Creating a value driven entrepreneurship opportunity using design thinking and ‘servitisation’.
520 _aThis book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
650 0 _aService industries.
_968307
650 0 _aStrategic planning.
_957225
650 0 _aLeadership.
_94372
650 0 _aIndustrial organization.
_957885
650 0 _aTechnology
_xSociological aspects.
650 0 _aInformation technology.
650 1 4 _aServices.
_968308
650 2 4 _aBusiness Strategy and Leadership.
_967107
650 2 4 _aOrganization.
_959674
650 2 4 _aInformation and Communication Technologies (ICT).
700 1 _aCiasullo, Maria Vincenza.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_980840
700 1 _aMartin, Jacques.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_980841
700 1 _aBrunetti, Federico.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_980842
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783031651144
776 0 8 _iPrinted edition:
_z9783031651168
776 0 8 _iPrinted edition:
_z9783031651175
830 0 _aSpringer Proceedings in Business and Economics,
_x2198-7254
_969455
856 4 0 _uhttps://doi.org/10.1007/978-3-031-65115-1
912 _aZDB-2-BUM
912 _aZDB-2-SXBM
999 _c61716
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