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020 _a9783031638756
_9978-3-031-63875-6
024 7 _a10.1007/978-3-031-63875-6
_2doi
050 4 _aHD38.5
072 7 _aKJMV8
_2bicssc
072 7 _aBUS087000
_2bisacsh
072 7 _aKJMV8
_2thema
100 1 _aKang, Parminder Singh.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_981888
245 1 0 _aService 4.0
_h[electronic resource] :
_bTechnology-Enabled Customer-Centric Supply Chains /
_cby Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat.
250 _a1st ed. 2024.
264 1 _aCham :
_bSpringer Nature Switzerland :
_bImprint: Springer,
_c2024.
300 _aXV, 78 p. 22 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringerBriefs in Service Science,
_x2731-3751
505 0 _aIntroduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains.
520 _aThis book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.
650 0 _aBusiness logistics.
_961225
650 0 _aProduction management.
_967141
650 0 _aBusiness information services.
650 0 _aService industries.
_968307
650 0 _aApplication software.
650 1 4 _aSupply Chain Management.
_966371
650 2 4 _aOperations Management.
_967304
650 2 4 _aIT in Business.
650 2 4 _aServices.
_968308
650 2 4 _aComputer and Information Systems Applications.
700 1 _aWang, Xiaojia.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_981889
700 1 _aSon, Joong Y.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_981890
700 1 _aJat, Mohsin.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_981891
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783031638749
776 0 8 _iPrinted edition:
_z9783031638763
830 0 _aSpringerBriefs in Service Science,
_x2731-3751
_981892
856 4 0 _uhttps://doi.org/10.1007/978-3-031-63875-6
912 _aZDB-2-BUM
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999 _c62228
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